“If you looking to move to the Manhattan KS/Ft Riley area I would definitely recommend using Emerald Property Management to help you find your next home! Sara Pfannenstiel and Ryan Park were so helpful in making our move from Georgia to Kansas so very smooth. They were both so quick and responsive whenever we had any questions and I can say that I have never dealt with a rental company more friendly and helpful. They were very accommodating to our situation being that we were out of state when contact started and are still very great since we have moved in. We are really happy with our home…it is a great start to our new adventure in a new place! I cannot thank them enough for everything! I would recommend this company to anyone looking for a new home in this area……you will not be disappointed.”
“As a multi-state property owner who works with three different Property Management Companies I would like to commend Emerald Property Management on their professionalism in following the laws, ethics in dealing with situations, and maximizing owner’s equity. When tenants damaged one of my properties they were able to quickly get it repaired, rented, and financially whole again meanwhile keeping me informed of the legal process. Between there staff, accounting technology, and having a company repair team (quicker and less costly than a handymen) they have become my gold standard of management companies. This list of Emerald’s accolades can go on and on from quickly replying to emails, knowledge of the local market, ability to reduce tenant turnover, etc, etc, etc. Regina and her staff is always truthful and straight forward to the point whether I like what they say or not. They have always been right with their assessments of repairs, rent questions, and recommendations to maximize my income. I only wish there were a national company in many other markets! I have been using them since 2007.”
“I want to thank you for the terrific help you have been in managing our property in our absence. While no one knows what the future holds, we decided to keep our home in Manhattan when the Army transferred us elsewhere. Thus, it was important to have someone care for our home in a way that we would ourselves. Your team has done that and more.
As I see it you have responsibilities to two primary stakeholders in this endeavor: us as the homeowners and the tenants who reside in our home. Thus far, you have been able to strike that delicate balance between ensuring our home is treated properly by the tenants and cared for, and simultaneously meeting your obligations under the plethora of housing laws and standards. You and your team have done this all while trying to maintain your business and its reputation.
Thank you for your efforts. We look forward to continuing not only our relationship in a business capacity, but also as a long-term friendship within the Manhattan community.”
LTC(R) Darryl T. Soli
“After the tornado hit our house in 2008, we needed to find a rental home fast. It was hard to find a house large enough to fit our family on such short notice and with rental terms that worked for us to be able to move back to our house once it was rebuilt. Luckily, we found Emerald and we were in a place in no time. Regina and her staff worked with us and the owner and we were able to reach an agreement that worked for everyone involved. As home owner ourselves, my wife and I were very impressed with EPM’s professionalism and thoroughness. Later down the road, when it came time for us to move away from Manhattan the decision on who to hire to manage OUR home as a rental property was a no-brainer – we went with Emerald. We were even more impressed when our house got rented within 2 days of being listed on their website! Having been a renter of an EPM managed home, and now an owner of one I feel very comfortable that not only will my home be well maintained thanks to EPMs expert tenant screening, but that it will stay rented out thanks to their easy to find and use website and ads and community presence.”
“Your management team was very quick in response to maintenance requests. The online paying for rent was very convenient.”
Jimmy M. Manhattan, KS
“Leaving our home in the hands of Emerald Property Management has proven to be a good decision. They have done a wonderful job of keeping us in the “worry free” state while residing outside the country. They’ve been very efficient with monthly reporting, overall communication and taking care of issues as they arise.”
~ Matt & Cindy
“When we decided to rent out our property in Manhattan, we knew exactly who we wanted to take care of our house. We were previous tenants in a property managed by Emerald Property Management and their professionalism and dedication to service made them the obvious choice. We would recommend them to anybody who is looking for someone to take care of their house or to those searching for a place to call home.”
~ Caitlin Gordon
“Emerald Property Management and staff really know their stuff.. I have watched them in action not only with my property but with other properties as well. They are about the customers on both sides of the renting agreement and are very good people to work with.”
Sylvia C. Hopewell, VA
“Emerald has been a great property manager – always able to find excellent tenants and keep the property well maintained. Thanks.”
Charles J. Littleton, CO
“Thank you for managing my home since 2007.You all really went above and beyond to take care of every issue, large & small.”
Anthony Roffino, Savannah, GA
“I have been dealing with Emerald Property Management since January, 2011 when they contracted to manage rental of a single family residence in Ogden, KS. Since that time we have been delighted with the prompt professional dealings with Regina and Christy. They have listened to what we have had to say and have acted quickly and efficiently. Emerald was proficient in entering the property on their website showing current and later updated pictures to show the property to best advantage.
When the property rented they have acted exactly as I would hope when maintenance problems occurred. Communication has been kept current and detailed. The companies they have recommended have been creditable and fair priced. In addition to being efficient they have been very pleasant to deal with, usually leave you smiling even when it’s bad news.
All that is good and well but rental property is all about $$$. Emerald provides timely and detailed accounting of all income and expenses. I like the electronically provided statements on PDF format showing an owners statement in simplistic format that is easy to understand as well as a general ledger statement that is in dual entry accounting format that would have no problem passing an audit. Copies of all receipts are also shown in PDF format to confirm expenses.
They are very good at keeping current, I have had a few questions about contractor’s bills and they have been able to pull up information on the computer and answer quickly. I find the best way to communicate is by email, they answer promptly and many times after hours showing dedication to the company and owners as well as renters.
I would be happy to talk to anyone about my positive experience with Emerald.”
Richard Franke, Costa Mesa, CA
“I first met Regina about 5 years ago when a friend and neighbor had Emerald Property look after his home while he was deployed. The professionalism and customer service demonstrated truly impressed me; not only was his home well-maintained, Regina and the staff even took it the extra step by making sure light timers and even the location of his truck kept moving to create the illusion that the home was occupied. Whenever he touched base with me during those 16 months I never once hesitated to assure him that his home was being well taken care of.
When it came time for us to PCS my husband and I made the decision keep our home and rent it out. The first and only call we made was to Regina; I felt confident after our friend’s experience that our property would be in great hands. Not once in the past three plus years have we regretted our decision to trust Emerald Property Management.
Inevitably everyone will experience times when “life happens” and you’ve got piles of stressers to deal with. That was us the past several months. But throughout those ordeals the one thing we didn’t feel stressed about was living several states away from our property. It’s been such a relief to basically just put our property in the back of our minds and not have to worry about it. We’ve known that everyone at Emerald would be looking out for our home, taking care of maintenance issues, making sure we had reliable tenants, and just as importantly making sure our renters were well taken care of as well. I cannot stress enough how thankful we’ve been to have that one less worry on our plates while we’ve focused on other matters.
We’ve recommended Emerald Property Management to several friends over the past few years who have either needed a property manager or were moving to the Fort Riley area and wanted to find a home to rent, and we are more than happy to continue to put friends in touch with them. They are an incredible team to work with!”
Mike & Missie Jurick, Fayetteville, NC
“Emerald has to be the best landlords that I have experiences since I have been in the military. I have been with them for 3 years and have never had any problems with getting maintenance issues resolved in a timely manner. I truly recommend them to anyone who is looking for an affordable place to live.”
Phillip W. Fort Riley, KS
“Emerald was very willing to show me properties and worked with my needs. They handled all my matters in a very professional manner. I would recommend Emerald to anyone.”
Jay T. Manhattan, KS
“I am a current tenant of Emerald Property Management. They have gone out of their way to help me. Courteous and helpful is what they were to me. After reading some of their reviews online I thought I would write my own review and testimonials for them because they have been awesome to me. They were always fair and honest. I would recommend Emerald Property Management with glorifying praises.”
JA B. Manhattan, KS
“Emerald Property Management has been wonderful. They have ensured that we are in a great area and have a maintenance team that takes pride in their work. Everyone was very friendly and understanding. I would rent from them again if the opportunity ever presented itself.”
Stacey G. Smyrna , DE
“Emerald Property Mgmt. has effectively managed our property for the past five years. We’ve been very pleased with the Emerald staff, as they’ve proven they can handle the complexities. They managed our property while we were stationed overseas, through two stateside tours and most recently, through the sale of the home. We’ve always felt comfortable with their level of communication and are very grateful for their attention to detail on requested matters. Emerald Property Management was simply there for us and we would recommend them to anyone needing property management services.”
Thanks so much for all you and everyone at Emerald does for us and our property. We’ve been extremely pleased by the attention to detail, excellent records, and timely communication from everyone. Emerald makes it easy for us as a military couple to own property remotely! We wish there were an Emerald in every town in which we own a home! Sincerely,